Rebel Calm – Privacy Policy
**Last updated: [16.09.26]**
Rebel Calm (“we”, “us”, “our”) provides holistic therapy, coaching, and wellbeing services. We are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with UK GDPR and the Data Protection Act 2018.
If you have any questions, you can contact us at: hi@rebelcalm.com
1. Who We Are
Rebel Calm is a private therapy and coaching practice based in Manchester, UK.
Data Controller: Rebel Calm
Email: hi@rebelcalm.com
We determine how and why your personal data is processed.
2. What Personal Data We Collect
We may collect the following information:
Information you provide directly
- Name, email address, phone number
- Booking details and session information
- Health‑related information you choose to share (for therapy/coaching purposes)
- Payment information (processed securely by third‑party providers)
- Any information submitted through contact forms, emails, or messaging
Automatically collected information
- IP address
- Browser type and device information
- Website usage analytics (via cookies or similar technologies)
We only collect information necessary for providing safe, ethical, and effective services.
3. How We Use Your Data
We use your personal data for:
- Providing therapy, coaching, and wellbeing services
- Managing bookings, payments, and communication
- Assessing your needs and tailoring support
- Maintaining accurate records required for professional practice
- Improving our website and user experience
- Meeting legal, regulatory, or professional obligations
We will never sell your data or use it for unrelated marketing without your explicit consent.
4. Legal Basis for Processing
Under UK GDPR, we process your data using the following lawful bases:
- Consent – when you voluntarily provide information or agree to communication
- Contract – to deliver the services you have booked
- Legal obligation – for record‑keeping or safeguarding requirements
- Legitimate interest – to operate and improve our business
- Special category data (health information) – processed under Article 9(2)(h) for the provision of health‑related services
5. How We Store and Protect Your Data
We take data security seriously. Your information is stored using secure, encrypted systems and protected against unauthorised access, alteration, or disclosure.
Measures include:
- Encrypted email and secure hosting
- Password‑protected devices
- Restricted access to client records
- Secure third‑party payment processors
- Regular security reviews
We retain client records for the minimum period required by professional guidelines (typically **7 years**) unless legal obligations require otherwise.
6. Sharing Your Data
We only share your data when necessary and lawful:
- With service providers (e.g., payment processors, website hosting)
- With regulatory or safeguarding bodies if legally required
- With emergency services if there is risk of harm
- With your consent, if collaborating with another professional
We do not share your data for advertising or commercial purposes.
7. Cookies & Website Tracking
Our website may use cookies or analytics tools to improve functionality and understand how visitors use the site.
You can manage or disable cookies through your browser settings.
8. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent at any time
To exercise any of these rights, email: hi@rebelcalm.com
9. Children’s Privacy
We do not knowingly collect data from children without parental or guardian consent. If you believe data has been collected incorrectly, please contact us immediately.
10. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We may update this Privacy Policy occasionally. The “Last updated” date will always reflect the most recent version.
12. Contact Us
If you have questions, concerns, or requests regarding your data, contact:
Rebel Calm
Email: hi@rebelcalm.com
Location: Manchester, UK